FAQ About Shipping, Return, Products

Shipping

Do you have free shipping?

Not at this time. We do our best to keep our prices affordable. Shipping is normally less than 10% of the order.

Is there any way to speed up the shipping process?

We make sure to provide you with the best partnership experience. We provide different options for shipping speed to meet your preferred time. A shipping fee may apply depending on your chosen delivery speed.

Same Day Delivery – Shipping fee may apply, delivery depending on the availability of the products.
Two Business Days Delivery – Shipping fee may apply, delivery depending on the availability of the products. For free shipping, it must exceed the minimum order of the wholesale products.
Three to Seven Business Days Delivery – Shipping fee with low cost may apply, depending on the availability of the items. For free shipping, it must exceed the minimum order of the wholesale products.

Please take note, shipping speed may vary depending on the location of the receiver.

Do you have a package set of orders recommended for a starting retailer like me?

Yes, definitely. We carefully choose what products are included in each package. We have recommendations for products that might match your preferences. Kindly, click here to check the options from which you can choose.

Are you customizing the wholesale orders?

Yes. You are free to customize your wholesale orders. You can choose depending on your preferences. You may check our recommended package that you want to include in your orders.

Does Most Wanted USA ship internationally (countries outside of the US and Canada)?

If the customer emails us, we can figure out international shipping on a case-by-case basis.

What are the modes of payment available?

We have various payment methods available. You can pay for your wholesale orders through the following:

AMEX | Discover | Master Card | VISA | PayPal

Are my payments and information secure?

Here at MW USA, our top priority is your information security. All information provided, both payment methods and personal details, is properly secured to ensure the security of our customers. Please be advance that we won’t ask you about the complete number of your card. If that happens, kindly contact us right away.

How long does it take to process the orders?

Most Wanted USA is committed to processing orders promptly. The processing time is 3-5 business days once the order is placed. In some states, it usually takes 5-7 business days for delivery, depending on the location. You will receive an email when the order has shipped. You will also receive notifications for your order status.

Return Process

What is the Return Policy?

Any claims for shortage, damage, or wrong items must be made seven days after delivery. Returns are accepted only within 14 days, and returns must have our return authorization. All items for return or exchange must ship back to our warehouse in their original packaging. Any returns may be subject to a 20% restocking fee. For more information, feel free to email us anytime.

How can I return the item?

If you want to return an item for your order, please follow the directions below:

E-mail us at info@mostwantedusa.com
Subject line: “RETURN” + Your Name.
Provide us with your Invoice Number.
Please let us know what style you'd like to return.
Please provide us with the reason why you want to return the items - this would greatly help us to improve our products.
We will reply in 2-3 business days with an RA number.
After getting confirmation from us, pack and seal your return items securely (in the original package). Please send the package with the RA number marked on the outside of the package.
NO returns will be accepted without a return number issued by our office.

Please note that at this time, we cannot provide a return label.

Kindly check this link for more information.

RETURN/EXCHANGE POLICY

If you receive an item that is damaged or defective, please contact us immediately. Any claims, damages, or wrong items must be made within 7 days. Defective returns will be accepted for exchange or repair, at our discretion, within 14 days from the date of purchase. If there is no exchange or repair, we have the right to impose a 10% restocking fee, based on the condition of the item returned. No returns, refunds, or credits will be granted after 14 days. See more here.

How long does the return/refund process work?

Once we receive the returned item, that’s the time we can process the refund for the item. You will be receiving an email regarding the refund process. Refunds usually take 3-5 business days to appear in your account after the process. Please be reminded that we won’t accept returns after 14 days, as our system will automatically refuse the package.

Products

Are all of your belts made of Genuine Leather?

Outside of the chain and stretch belts, yes! We source different types of leather and specialize in handcrafted belts, bracelets, and small leather goods.

Do you have a Non-Leather Collection?

We have bag styles as well as a few belt collections that are made of other materials such as water canvas and polyurethane.

PRIVACY POLICY

Most Wanted USA respects your privacy and will never give away any personal information that you provide during your visit. Personal information provided will only be used for the services requested, such as processing an order and shipping your package. See more here.